SourceOne's mission statement for Application Management is 'to provide high value and quality support & maintenance services by operating on a continually improving service model based on advanced processes'.

Our Approach:

Our methodology and processes have been refined and perfected over the course of multiple support engagements for global clients.

Discovery and Knowledge Transfer:

At SourceOne we:

•  Ensure base understanding of the domain, application and environment
•  Fully define the processes and procedures that will be used to ensure the quality of all technical services proposed
•  Ensure seamless transition of knowledge from the existing maintenance team to the SourceOne maintenance team

Knowledge Portal:

The Knowledge Portal plays an important role in transitioning knowledge from the client's team to the SourceOne team. During this phase SourceOne's experts and the client's Subject Matter Experts discuss and ratify the business process. Tools are used extensively for bottom up analysis. The result is the application knowledge, which is then organized to develop the Knowledge Portal. The benefits of the Knowledge Portal include the creation of a person- and vendor-independent knowledge base.

Transition:

Take over maintenance activities of all complexities

Steady State Maintenance:

•  Provide Production Support and manage releases and meet all SLAs.

SourceOne Production Support Services:

These services include fixing bugs, diagnosing and correcting latent errors, assessing impact of new releases, proposing improvements, maintaining technical and user documentation, monitoring applications for data integrity and performance maintaining and a 24x7 Helpdesk. SourceOne also offers Business Continuity Planning (BCP) services to its customers to avoid any contingency, which may hamper production environments. Business Continuity at SourceOne is ensured through detailed disaster recovery and resumption plans, which the BCP management team develops.

Support Solutions:

SourceOne provides database and application support services. From front-end application analysis to back-end database support, our flexible and robust approach to service allows clients to create a customized solution that satisfies their business needs. 

Whether organization needs application development on a 'need' basis or require full product life cycle services, we are able to cutomize a set of offerings to satisfy their business needs. 

Our models include traditional on-site consulting, remote consulting and application and database hosting.